Customer Service


Homes by DeSantis makes every effort, through the use of efficient design concepts, quality materials and workmanship to ensure that your home will provide you with many years of comfort and enjoyment.

Our product is one that requires the involvement of many specialists and professionals and although we have made every effort to complete your home to the highest standards of workmanship, some repairs may be necessary.

Prior to taking possession of your home, you received a Homeowner Information Package. Please review this information carefully as it clearly outlines your rights and responsibilities as a new homeowner. It also provides timelines for service and details on the statutory warranty for your new home.

In this section of our website we have provided links to important resources for all new homeowners pertaining to the statutory warranty on their home. We hope that this information will help increase your comfort and enjoyment in your new home.

Forms and Resources

These forms are used to track warranty related issues.
Choose the appropriate form based on your date of possession.

Construction Performance Guidelines
30 Day Form
Year End Form
Second Year Form
Monthly Maintenance Checklist